Privacy Policy

Home

About us

Resin driveway

Samples

Our projects

Terms and conditions

Our terms and conditions outline the agreement between our company and our customers. They cover important details such as payment terms, warranties, project timelines, maintenance requirements, and any limitations of liability. By using our services, you agree to these terms, ensuring clarity and transparency throughout our working relationship. For the full details, please review the complete document provided or contact us with any questions.

Terms and conditions

Quotation Validity: This quotation is valid for 30 days from the issue date. Prices are subject to change after this period unless otherwise agreed in writing.
Scope of Work: The quoted price includes site preparation, installation, and materials as outlined in this quotation. Any additional work arising from unforeseen site conditions or client requests will incur additional charges, which will be discussed and agreed upon in advance.
Project Schedule: We strive to complete the work within the agreed timeline; however, factors such as weather, supply chain delays, or other unforeseen circumstances may affect the schedule. Clients will be promptly informed of any changes.
Liability: We carry full insurance coverage and take every precaution to protect your property during the project. However, we are not liable for indirect, incidental, or consequential damages beyond the scope of the agreed work.
Disclaimer: Natural Stone Variations: The stones used in our blends are natural materials. As such, slight variations in color, texture, and appearance compared to the sample shown may occur. These are natural characteristics and add to the uniqueness of your driveway. Hand-Trowelled Finish: Resin surfaces are professionally hand-trowelled. While every effort is made to achieve a smooth and uniform finish, minor imperfections may become visible under certain lighting conditions, such as low-level light. These are normal and do not affect the quality, durability, or overall appearance of the driveway.

Acceptance of Terms: By accepting this quotation, the client acknowledges and agrees to these terms and conditions.

Quotation Validity: This quotation is valid for 30 days from the issue date. Prices are subject to change after this period unless otherwise agreed in writing.
Scope of Work: The quoted price includes site preparation, installation, and materials as outlined in this quotation. Any additional work arising from unforeseen site conditions or client requests will incur additional charges, which will be discussed and agreed upon in advance.
Project Schedule: We strive to complete the work within the agreed timeline; however, factors such as weather, supply chain delays, or other unforeseen circumstances may affect the schedule. Clients will be promptly informed of any changes.
Liability: We carry full insurance coverage and take every precaution to protect your property during the project. However, we are not liable for indirect, incidental, or consequential damages beyond the scope of the agreed work.
Disclaimer: Natural Stone Variations: The stones used in our blends are natural materials. As such, slight variations in color, texture, and appearance compared to the sample shown may occur. These are natural characteristics and add to the uniqueness of your driveway. Hand-Trowelled Finish: Resin surfaces are professionally hand-trowelled. While every effort is made to achieve a smooth and uniform finish, minor imperfections may become visible under certain lighting conditions, such as low-level light. These are normal and do not affect the quality, durability, or overall appearance of the driveway.

Acceptance of Terms: By accepting this quotation, the client acknowledges and agrees to these terms and conditions.

Payment Terms

Deposit (5%): A 5% deposit is required to secure your booking and project start date. This deposit is refundable if canceled within the first 1/4 of the time between the deposit payment date and the scheduled start date. *For example, if you pay the deposit today and the start date is four weeks from now, you may cancel for a refund within one week. After this period, the deposit becomes non-refundable.*
Materials Payment (45%): 45% of the total cost is due upon ordering materials, typically 2-5 days before the project begins. This payment covers the cost of materials and confirms the project start.
Final Payment (50%): The remaining 50% of the total cost is **due immediately upon project completion**, defined as the fulfillment of all contracted work to industry standards and agreed specifications. This final payment is required upon completion notification, confirming that all work has been conducted to professional standards.

Deposit (5%): A 5% deposit is required to secure your booking and project start date. This deposit is refundable if canceled within the first 1/4 of the time between the deposit payment date and the scheduled start date. *For example, if you pay the deposit today and the start date is four weeks from now, you may cancel for a refund within one week. After this period, the deposit becomes non-refundable.*
Materials Payment (45%): 45% of the total cost is due upon ordering materials, typically 2-5 days before the project begins. This payment covers the cost of materials and confirms the project start.
Final Payment (50%): The remaining 50% of the total cost is **due immediately upon project completion**, defined as the fulfillment of all contracted work to industry standards and agreed specifications. This final payment is required upon completion notification, confirming that all work has been conducted to professional standards.

Information We Collect

Privacy Policy
Rhino Resin Surfaces

Effective Date: 14/03/2025

Introduction
Rhino Resin Surfaces ("we," "our," "us") is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with us through our website, lead forms, advertisements, and other services.

By using our website and services, you consent to the collection and use of your information as described in this policy.

Information We Collect
We collect the following types of personal information when you inquire about our resin driveway installation services:

Name
Phone Number
Email Address
Postcode
Project Details (e.g., driveway or patio size, budget, specific requests, etc.)

This information is gathered through website forms, advertisements, lead generation forms, and direct communication.

How We Use Your Information
We use the collected information for the following purposes:

To contact you regarding your request for a free quote.
To provide information about our services that may be of interest to you.
To schedule site visits and consultations for project assessments.
To enhance customer service and improve advertising strategies.

We do not use your personal data for any purpose other than those stated above without your explicit consent.

Data Protection & Security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. This includes:

Secure storage of data.
Restricted access to personal data.
Encryption and other security measures to prevent data breaches.

We do not share, sell, or rent your personal information to third parties under any circumstances.

Your Rights
As a customer, you have the following rights regarding your personal data:

Right to Access – You can request a copy of the personal information we hold about you.
Right to Correction – You can request that we correct any inaccurate or incomplete data.
Right to Deletion – You can request that we delete your personal information from our records.
Right to Withdraw Consent – You can withdraw your consent for us to use your data at any time.

To exercise any of these rights, please contact us at:
Email: rhinoresinsurfaces@gmail.com

Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our data handling practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this page regularly.

Contact Information
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Rhino Resin Surfaces
Email: rhinoresinsurfaces@gmail.com

Thank you for trusting Rhino Resin Surfaces with your information. Your privacy is important to us.